Return Policy

Return & Refund Policy of Pet Coffee

If you are not happy with your purchase, we will accept a return of an unused product within 7 days of delivery. Once we receive the returned item Pet Coffee will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Email our team at petcoffeehelp.com for information on where to send returned items, as well as details on why the item was returned, pictures, etc.

Please allow 1-2 weeks for your return to be processed.

Pet Coffee will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us in their original packaging and in a similar condition in which they were received, or you may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.